Need Employment! in Parkersburg, West Virginia For Sale

David Queen
________________________________________
302 Gallaher St. St.Marys, W.V. xxxx0
Phone: (304)684-xxxx
Email: david_b_queen@yahoo.com
QUALIFICATIONS:
? Excellent with in person and phone based customer support services
? Skilled at learning new concepts quickly while working well under pressure
? Great problem solving skills/able to handle escalated calls with ease
? Superior multi tasking abilities
? Ability to prioritize and remain focused on the essence of an issue
? Excellent verbal and written communication skills
? High level proficiency in Microsoft Office, Excel and other various programs
EXPERIENCE:
04/09- 06/11 i9 Sports Corporation Tampa, FL
Customer Service Representative/Administrative Assistant
? Handle high influx of inbound calls and provide callers with wide array of company and product information professionally in a dynamic call center environment.
? Manage multiple priorities and maintain effective results in a quota driven workplace.
? Assist management team with new hire training.
? Perform various administrative duties for executive team; Answer multiline telephone, route calls, and take accurate messages.
2/08-02/09 Dynamic Leisure Corporation Tampa, FL
Database Manager
? Created and Managed custom vacation packages for clients by obtaining complete information from client; researching all aspects of the vacation including, budget, destination and dates using multiple programs simultaneously
? Up sold additional tour packages and promotional travel incentives offered by travel carriers.
? Managed and maintained database and information for hundreds of international destinations.
? Reviewed proofread and edited hotel and resort contracts; negotiated travel rates with vendors.
12/06- 01/08 Electronic Systems & Software Parkersburg, WV
Systems Software Technician
? Organized and coordinated county elections
? Reported results; importing information into database
? Trained new hires
11/02-9/06 TRX/SerWizSol Solutions Reno, OH
Online Travel Agent
? Applied technical and professional job knowledge to evaluate customer concerns
? Maintained corporate accounts; arranged new travel including flights, hotels and car rentals
? Managed multiple programs simultaneously
? Provided detailed information for new account setup
EDUCATION:
Bachelor of Science, Business Management Major ? University of South Florida (USF) xxxx
REFERENCES:
Jennifer Gordon:(813)416-xxxx Cynthia Bentley-Denight:(813)789-xxxx
Cathy Zickefoose:(304)615-xxxx